Submit a Case   Submit a Case - Online    <<< Start Here 1. Please provide as much detail as possible. In particular, describe the circumstances of the failure and whatever remedies you may have already tried. Detail the exact spelling of directories, subdirectories and file names you wish recovered. The more information we have, the easier it will be to diagnose and successfully recover your data.   2. Ship or bring your media with the evaluation request form to one of our locations, In case you bring it to our office, you can provide us all the information when you there. For a FREE overnight shipping, you can also bring the printed online form and the storage device to any UPS Store in the US. See instuctions after submitting the case online.   3. Read the Packaging & Shipping Instructions to help parcel your media for shipment. EMERGENCY ? Call 24/7: 1.866.400.DATA to arrange an emergency recovery.

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