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FAQ'S


Safety Tips to Avoid Data Loss

  • Always back up your data, especially when upgrading your system. Make sure that copies of your most important data are being kept off site
  • Always turn your computer off using the operating system shut down process
  • Always use up-to-date hardware and software utilities for data security, such as virus protections and firewalls
  • Laptops should be operated on a hard and flat surface to allow proper ventilation and to avoid over heating
  • Servers should have fans, ventilation or portable air conditioning systems as close as possible to avoid operating in high temperatures.
  • Allow enough space around the external drive’s cooling fans and remove any items that may block air flow
  • Do not turn off peripheral devices while computer is on, or when disc is active
  • Drives should be stable and stationary when operating. If you have to move your computer – turn it off first
  • When touching or handling the media, make sure to avoid static electricity
  • If you hear unusual sounds coming from your computer, turn it off immediately to avoid further damage

 

Case Scenarios and Action Steps

 

Symptom 1

You hear a clicking noise coming from the computer.

Reason

  • The reason for this issue in many cases is a head crash or bad head alignment that causes the HD to fail to initialize.
  • It can happen to a new as well as an old HD, with older drives being more prone to head crashes and head failures.
  • Action Turn off the computer immediately and bring the HD to a data recovery expert.
  • The longer you continue to work with the computer attempting to access the HD, the lower the chances that you will have a successful recovery.
  • MEDIA

HD 2.5”,1.8” (Laptop), HD 3.5” (Server), RAID Array.(Server)

 

Symptom 2

In many cases a hard drive crash is followed by reduced or slow computer performance.

Reason

  • The reason for this issue is in many cases caused by overheating.
  • It can happen to a new as well as an old HD, with older HD being more prone to overheating issues.
  • Action
  • In cases where you experience these symptoms, and you don’t have access to your operating system. STOP! Do not continue to use the computer.
  • Turn off the computer and immediately bring the HD to a data recovery expert.  

MEDIA

HD 2.5”,1.8” (Laptop), HD 3.5” (Server), RAID Array.(Server)

 

Symptom 3

You deleted a file and emptied the recycle bin/trash can.

Reason

  • Human Error.
  • Action
  • STOP! Shut down the computer immediately using the physical power button, in order for the system to stop writing any data the HD and bring it to data recovery expert.
  • If you continue to use the computer after the file/folder got deleted you can lower the chances that you will have a successful recovery of the lost files or folders.

MEDIA

HD 2.5”, 1.8” (Laptop), HD 3.5” (Server, Desktop), RAID Array.(Server)

 

Symptom 4

You formatted a HD with important data.

Reason

  • Human Error.
  • Action
  • Stop working on the computer, shut down the computer and bring it to a data recovery expert.
  • the more actions you will do to that specific HD, the lower the chances that you will have a successful recovery.

MEDIA

HD 2.5”, 1.8” (Laptop), HD 3.5” (Server, Desktop), RAID Array.(Server)

 

Symptom 5

You deleted pictures in your digital camera.

Reason

  • Human Error.
  • Action
  • Stop working immediately with the camera and take the memory card out.
  • Bring it to a data recovery expert. We can help recover the deleted pictures.
  • The longer you will use the camera after the pictures got deleted, the lower the chances that you will have of a successful recovery.

MEDIA

All digital camera memory cards.

 

Symptom 6

You formatted the memory card on the digital camera.

Reason

  • Human error.
  • Action
  • Stop working immediately with the camera and take the memory card out.
  • Bring it to a data recovery expert., We can help recover the formatted memory card.
  • The longer you will use the camera after the memory card was formatted, the lower the chances that you will have a successful recovery.

MEDIA

All digital camera memory cards

 

Symptom 7

One or more of a RAID array drives failed or the RAID array failed to initialize and you no longer have access to the array data.

Reason

  • One or more of the HD failed or the array controller failed.
  • Action
  • Stop working immediately with the server, number the order of the HD (0,1,2…) and bring that array preferably with the array controller to a data recovery expert.
  • If the array failed to load, do not try to replace a HD, in case the array did not initialize it would not help and might cause the rebuilding on the array and you could lose the data completely.
  • Do not try to replace a controller – it doesn’t have the raid information structure of the old one and you might accidentally initialize the RAID array and delete the existing information.
  • Be advised that most RAID array data losses are caused by human errors.

MEDIA

RAID array (SCSI + ATA + SATA)

 

Symptom 8

Backup Tape couldn’t be read by the tape drive or the backup software while performing a restore of a backup.

Reason

  • Magnetic Tape might be old and has some surface problem.
  • Action
  • Bring the Tape for a diagnosis to a data recovery expert.
  • Please be advised that in some cases it’s easier and cost effective to recover data from damaged HD than a tape. In cases where you are restoring data because of other failed media we would like to evaluate both backup tapes and hard drive.

MEDIA

Magnetic Tape.

 



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