Data Recovery Pricing
Transparent tier options for every consumer device. Final pricing is confirmed after our comprehensive evaluation.
Turnaround Options
Standard
Average 5-10 Business Days
Priority
Average 2-4 Business Days
Weekend
Sat/Sun, By Arrangement
Emergency
Average 24-48 Hours
* Estimated turnaround from receipt of media. Actual time varies by media type, failure mode, parts availability, and case complexity. Call for a case-specific timeline.
Data Recovery Guarantee
Recovery success is based on the requirements agreed before recovery begins. If you identify specific files, folders, or other target data, success is determined by whether those agreed targets are recovered. If you do not identify target data, or request “all data,” “everything,” or “unknown,” the recovery is considered successful when any usable user data is recovered, and the recovery fee applies.
Usable user data means readable customer-created files recovered from the submitted device, excluding operating-system files, temporary files, and recovery-process metadata.
Evaluation Fee
An evaluation fee applies to the device types listed below. This fee functions as a deposit: it is credited in full toward the recovery fee if you approve the recovery, and refunded if the recovery is unsuccessful or the device is determined to be unrecoverable.
HDD, SSD, USB flash drive, memory card, mobile phone, tablet, gaming console, floppy disk, tape, CD/DVD, Zip/Jaz disk, magneto-optical disk, voice recorder, DVR, answering machine, and drone/UAV.
- Collected as a deposit
- For the device types listed above, an evaluation fee is collected up front when your case is opened. It covers the comprehensive evaluation of your device.
- Credited toward your recovery
- If you approve the recovery, the evaluation fee is credited in full toward the recovery fee — you are not charged for it twice.
- Refunded if we can't recover
- If the recovery is unsuccessful, or the device is determined to be unrecoverable, the evaluation fee is refunded to you.
If the evaluation determines that recovery is technically possible and you choose not to approve the recovery quote, the evaluation fee is non-refundable, because the evaluation service has been completed.
Enterprise storage (RAID, SAN, NAS), virtual machines, and databases are quoted case by case and are not covered by the evaluation fee schedule above. For all other device types, the exact evaluation fee amount is confirmed in writing before your case is opened.
Per-device tier pricing
Every device has Standard, Priority, Weekend, and Emergency options. "Starting at" prices apply to the most common recovery scenario for that tier — final quote is confirmed after evaluation. Enterprise storage (RAID, SAN, and NAS), virtual machines, and databases are quoted case by case, since cost depends on disk count, array level, capacity, and environment complexity.
Select your media type to see pricing
Tap a device to filter the pricing below.
Data recovery pricing at a glance
- Hard Drive (HDD) data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $500–$1,000.
- Solid State Drive (SSD) data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $900–$2,000.
- USB Flash Drive data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $400–$800.
- Memory Card (SD / microSD / CF) data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $400–$800.
- Mobile Phone (iOS / Android) data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $400–$800.
- Tablet (iPad / Android) data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $400–$800.
- Passcode-Locked Phone or Tablet (iOS / Android) data recovery: Standard from $500 (5-10 business days); Priority from $500 (2-4 business days); Weekend from $500 (2-4 days, including weekends); Emergency from $500 (24-48 hours). Majority of cases: $500–$7,500.
- Gaming Console (Xbox / PlayStation) data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $500–$800.
- 3.5" & 5.25" Floppy Disk data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $300–$600.
- RAID Array (all levels) data recovery: quoted case by case after evaluation — tiers available: Standard (5–10 business days); Priority (2–4 business days); Weekend (2–4 days, including weekends); Emergency (24–48 hours); Remote Recovery (Scheduled remote session, by arrangement); Onsite - Client Site (Scheduled deployment, by arrangement).
- SAN (Storage Area Network) data recovery: quoted case by case after evaluation — tiers available: Standard (5–10 business days); Priority (2–4 business days); Weekend (2–4 days, including weekends); Emergency (24–48 hours); Remote Recovery (Scheduled remote session, by arrangement); Onsite - Client Site (Scheduled deployment, by arrangement).
- NAS (Network Attached Storage) data recovery: quoted case by case after evaluation — tiers available: Standard (5–10 business days); Priority (2–4 business days); Weekend (2–4 days, including weekends); Emergency (24–48 hours); Remote Recovery (Scheduled remote session, by arrangement); Onsite - Client Site (Scheduled deployment, by arrangement).
- Virtual Drives & Virtual Machines data recovery: quoted case by case after evaluation — tiers available: Standard (5–10 business days); Priority (2–4 business days); Weekend (2–4 days, including weekends); Emergency (24–48 hours); Remote Recovery (Scheduled remote session, by arrangement); Onsite - Client Site (Scheduled deployment, by arrangement).
- Databases data recovery: quoted case by case after evaluation — tiers available: Standard (5–10 business days); Priority (2–4 business days); Weekend (2–4 days, including weekends); Emergency (24–48 hours); Remote Recovery (Scheduled remote session, by arrangement); Onsite - Client Site (Scheduled deployment, by arrangement).
- CD / DVD data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $300–$600.
- Zip / Jaz Disk data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $300–$600.
- Magneto-Optical Disc (MO) data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $400–$800.
- Voice Recorder data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $400–$800.
- DVR / Security Recorder data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $500–$1,000.
- Dash Cam / Car DVR data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $400–$800.
- Drone & UAV (aircraft, payload, controller) data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $500–$1,500.
- Answering Machine data recovery: Standard from $300 (5–10 business days); Priority from $350 (2–4 business days); Weekend from $350 (2–4 days, including weekends); Emergency from $400 (24–48 hours). Majority of cases: $500–$1,500.
- Tape Data Restoration data recovery: Standard from $500 (5–10 business days); Priority from $600 (2–4 business days); Weekend from $600 (2–4 days, including weekends); Emergency from $675 (24–48 hours). Majority of cases: $800–$2,500.
- Tape Physical Recovery data recovery: Standard from $700 (5–10 business days); Priority from $850 (2–4 business days); Weekend from $850 (2–4 days, including weekends); Emergency from $950 (24–48 hours). Majority of cases: $900–$1,800.
Hard Drive (HDD)
Internal and external mechanical hard drives from all manufacturers.
Non-urgent recovery for logical or common mechanical failures.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical drives.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery for logical or common mechanical failures.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical drives.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Deleted files or formatted volume
- •Bad sectors / firmware corruption
- •Clicking, beeping, or spinning-down heads
- •Water, fire, or drop damage
Solid State Drive (SSD)
SATA, M.2, and NVMe SSDs including self-encrypting and enterprise drives.
Logical and controller-level recovery.
Priority engineering with vendor-specific tools.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling for encrypted / production SSDs.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Logical and controller-level recovery.
Priority engineering with vendor-specific tools.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling for encrypted / production SSDs.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Controller / firmware failure
- •Not detected in BIOS
- •Bricked after firmware update
- •TRIM / secure-erase recovery
- •Encryption (BitLocker, OPAL, SED)
USB Flash Drive
USB thumb drives, keyfobs, and external NAND-based sticks.
Logical recovery and controller re-init.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Logical recovery and controller re-init.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Not recognized / drive letter missing
- •Snapped connector
- •Water damage
- •Requesting format when inserted
Memory Card (SD / microSD / CF)
SD, microSD, CompactFlash, XQD, and CFexpress cards from cameras, drones, phones, and dashcams.
Deleted photo/video and logical recovery.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Deleted photo/video and logical recovery.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Deleted or reformatted photos and video
- •Card not recognized
- •Write error during shooting
- •Physical damage
Mobile Phone (iOS / Android)
iPhone, iPad, and Android device recovery for water damage, broken screens, and logical data loss.
Logical recovery from powered-on devices.
Priority handling.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency water-damage triage.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Logical recovery from powered-on devices.
Priority handling.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency water-damage triage.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Water or liquid damage
- •Won't power on
- •Broken screen / no display
- •Deleted contacts, photos, or messages
- •Passcode-locked (priced separately - see Passcode-Locked Phone or Tablet)
Tablet (iPad / Android)
Apple iPad, Samsung Galaxy Tab, Microsoft Surface, Amazon Fire, and other Android tablets - recovery for liquid damage, dead devices, and logical data loss.
Logical recovery from powered-on devices.
Priority handling.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency liquid-damage triage.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Logical recovery from powered-on devices.
Priority handling.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency liquid-damage triage.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Water or liquid damage
- •Cracked screen or device that will not power on
- •Deleted photos, messages, or notes
- •Failed iPadOS or Android update
- •Corrupted internal storage
- •Board-level or charging-port damage
- •Forgotten passcode (priced separately - see Passcode-Locked Phone or Tablet)
Passcode-Locked Phone or Tablet (iOS / Android)
Passcode-locked iPhone, Android phone, iPad, and Android tablet recovery, where the device is otherwise physically intact or repairable.
Locked-device work on an intact or repairable handset or tablet.
Priority handling.
Same 2-4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only - work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling for locked devices.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Locked-device work on an intact or repairable handset or tablet.
Priority handling.
Same 2-4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only - work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling for locked devices.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Forgotten or unknown device passcode
- •Locked device after a failed OS update
- •Locked device with liquid or board-level damage
- •Locked device that will not power on
- •Locked device with a broken screen or charging port
Gaming Console (Xbox / PlayStation)
Xbox, PlayStation, and Nintendo consoles - internal hard drives and SSDs, expansion cards, and external game drives, including consoles with encrypted or console-locked storage.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Console will not boot or reports a corrupted storage device
- •Clicking, grinding, or unresponsive internal hard drive
- •Failed internal SSD or expansion storage card
- •Corrupted save data, captures, or user profiles
- •Storage locked or encrypted to a console that no longer powers on
- •Liquid, impact, or power-surge damage to the console
3.5" & 5.25" Floppy Disk
Legacy floppy media — 3.5" and 5.25", including PC, Mac, industrial, and copy-protected formats.
Read-back and image of 3.5" media.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Read-back and image of 3.5" media.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Unreadable sectors
- •Bad tracks
- •Media degradation
- •Mold or contamination
- •Non-standard / proprietary formats
- •Broken shell / stuck shutter
RAID Array (all levels)
RAID 0, 1, 5, 6, 10, 50, 60 and nested/proprietary arrays on hardware controllers, software RAID, and hot-swap chassis.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical arrays. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical arrays. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Multiple member disks failed or dropped out of the array
- •Failed or aborted rebuild after a disk replacement
- •RAID controller failure or replacement with lost configuration
- •Accidental reinitialization, reconfiguration, or foreign-config import
- •Corrupted array metadata or lost stripe/parity order
- •Deleted or reformatted volumes on a healthy array
SAN (Storage Area Network)
Fibre Channel and iSCSI SANs, disk shelves, and virtualized datastores from Dell EMC, HPE, NetApp, IBM, Infortrend and others.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical arrays. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical arrays. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Lost, offline, or inaccessible LUNs
- •Corrupted storage pool or volume metadata
- •Multiple drive failures across a disk shelf
- •Damaged VMware / Hyper-V datastores and virtual machine files
- •Failed firmware update or controller replacement
- •Accidental LUN deletion or reprovisioning
NAS (Network Attached Storage)
Synology, QNAP, Netgear ReadyNAS, Buffalo, Western Digital, Drobo, TerraMaster, Asustor and Linux/BSD-based network storage.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical arrays. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical arrays. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Volume crashed or degraded after a disk failure
- •BTRFS, EXT4, XFS, or ZFS file system corruption
- •Encrypted shared folders that no longer mount
- •Unit will not boot, or firmware/DSM update failure
- •Accidentally deleted shares, snapshots, or reset configuration
- •Water, fire, power surge, or physical damage to the enclosure
Virtual Drives & Virtual Machines
VMware (VMDK / VMFS), Hyper-V (VHD / VHDX), Proxmox and KVM (QCOW2), VirtualBox (VDI), Xen, and cloud or hosted virtual disks.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical virtual environments. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical virtual environments. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Deleted or corrupted VMDK, VHD/VHDX, QCOW2 or VDI files
- •Orphaned or broken snapshot chains that will not consolidate
- •Corrupted VMFS datastore or lost datastore partition
- •Virtual machine removed from inventory or deleted from the datastore
- •Failed storage migration, clone, or disk consolidation
- •Thin-provisioned or differencing disk corruption
- •Encrypted virtual disks that no longer mount
- •Guest file-system or database damage inside an otherwise healthy virtual disk
Databases
Microsoft SQL Server (MDF / LDF / NDF), MySQL and MariaDB (InnoDB, MyISAM), PostgreSQL, Oracle, Microsoft Exchange (EDB), Microsoft Access, SQLite, and MongoDB.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical databases. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Priced case by case after evaluation.
Priority queue with dedicated engineer time. Priced case by case after evaluation.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency work for business-critical databases. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Corrupted or unmountable database files
- •Database stuck in suspect or recovery-pending state
- •Deleted tables, rows, or entire databases
- •Damaged or truncated transaction logs
- •Failed or incomplete backup restores
- •Ransomware-encrypted database files
- •Storage-level failure underneath the database (RAID, SAN, NAS, or virtual disk)
- •Dismounted or corrupted Exchange information stores
CD / DVD
Optical media including CD-R, CD-RW, DVD-R, DVD+R, DVD-RAM, and dual-layer discs.
Optical read-back with error correction.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Optical read-back with error correction.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Scratched or delaminated discs
- •Faded dye / unreadable sessions
- •Multi-session recovery
- •Cracked discs (case-by-case)
Zip / Jaz Disk
Iomega Zip (100 MB, 250 MB, 750 MB) and Jaz cartridges, including media affected by drive head damage.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Click of death - drive head damage to the cartridge surface
- •Cartridge will not spin up or eject
- •Unreadable or corrupted file system
- •Deleted or overwritten files
- •Physical damage to the shutter or casing
- •Media degradation from age or poor storage
Magneto-Optical Disc (MO)
3.5" and 5.25" magneto-optical cartridges, including 128 MB through 9.1 GB media and WORM discs.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Cartridge not recognized by the MO drive
- •Unreadable or corrupted file system
- •Deleted or lost files and directories
- •Read errors from media degradation or age
- •Damaged shutter, casing, or warped disc
- •Legacy or proprietary formats no longer supported by current hardware
Voice Recorder
Digital voice recorders and dictation devices from Olympus, Sony, Philips, Zoom, Tascam and others, including internal flash memory and removable cards.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Deleted or accidentally overwritten recordings
- •Corrupted internal memory or memory card
- •Device will not power on or is not detected by a computer
- •Interrupted or truncated recording files
- •Water, impact, or physical damage to the device
- •Proprietary audio formats that will not open
DVR / Security Recorder
CCTV and security DVRs and NVRs, TiVo and set-top recorders, and dashcams - including proprietary recording file systems.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Failed or clicking internal hard drive
- •Deleted or overwritten surveillance footage
- •Corrupted proprietary recording file system
- •Recorder will not boot or the drive is not detected
- •Footage needed for an insurance claim or legal matter
- •RAID-based recorder with one or more failed disks
Dash Cam / Car DVR
Dashboard cameras and in-vehicle recorders (front, rear, and cabin), including internal storage and the microSD cards they record to.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Card or internal memory not recognized by a computer
- •Corrupted or truncated recording files after a crash or sudden power loss
- •Deleted or loop-overwritten footage
- •Camera will not power on after impact, heat, or water damage
- •Proprietary recording format that standard players cannot open
- •Footage needed for an insurance claim or legal matter
Drone & UAV (aircraft, payload, controller)
Removable cards (microSD, SD, CFexpress), onboard or embedded aircraft storage, and camera, payload or controller media.
Non-urgent recovery of drone media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery of drone media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Crash or sudden power loss
- •Water or liquid damage
- •Deleted or formatted media
- •Unreadable card or internal memory
- •Damaged aircraft or board
- •Unfinalized or corrupt MP4/MOV files
Answering Machine
Digital answering machines and voicemail devices, including combined phone-and-recorder units with internal flash or EEPROM memory.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Non-urgent recovery. Read-back and imaging of the media in our lab.
Priority queue with dedicated engineer time.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Around-the-clock emergency handling. An upfront after-hours surcharge applies on top of the recovery price.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Deleted or accidentally erased messages
- •Device will not power on after a power loss
- •Corrupted internal memory
- •Messages needed for a legal or insurance matter
- •Physical or liquid damage to the unit
- •Proprietary audio storage that standard tools cannot read
Tape Data Restoration
Logical restoration from healthy tape media — LTO (1–9), DLT/SDLT, DAT/DDS, AIT, Travan, and legacy 9-track. Catalog rebuilds, backup-software migration, and export to modern storage.
Read-back, catalog rebuild, and export to modern media.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Read-back, catalog rebuild, and export to modern media.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Unknown or lost backup catalog
- •Legacy backup software (ARCserve, BackupExec, NetBackup, TSM, Retrospect, tar/dump)
- •Migration to modern storage
- •Selective file/folder extraction
- •Encrypted or password-protected archives
Tape Physical Recovery
Physically damaged tape media — snapped tape, broken shells, mold, water/fire damage, and cartridges stuck in drives. Performed in a controlled lab environment.
Cleaning, splicing, shell transplant, and controlled read-back.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
Cleaning, splicing, shell transplant, and controlled read-back.
Priority queue.
Same 2–4 day target as Priority, but the clock includes Saturday and Sunday instead of business days only — work continues through the weekend. An upfront weekend surcharge applies on top of the recovery price and is confirmed with you before work begins.
Emergency handling.
Our engineers work on your system over a secure remote session, so nothing ships and the data stays on your hardware. Requires the media to be electronically accessible (no physical damage) and a stable connection. Scope and price are quoted after evaluation.
Our engineers travel to your facility and perform the recovery on premises, so the media and recovered data never leave your control. Scope, travel, scheduling and any additional costs are quoted and confirmed in advance.
- •Snapped or torn tape
- •Broken cartridge shell
- •Mold or contamination
- •Water or fire damage
- •Cartridge stuck in drive
- •Head-crash residue on tape
What affects your price
Data recovery is priced per case because every failure is different. These are the factors our engineers weigh when producing your quote.
- Storage capacity
- Larger drives take longer to image and process; higher capacities generally cost more.
- Type of failure
- Logical failures (deletion, formatting, corruption) are typically the least expensive. Electronic failures (PCB, controller) fall in the mid-range. Mechanical failures (head crash, motor seizure, platter damage) requiring donor parts are the most involved.
- Encryption & security
- BitLocker, FileVault, LUKS, self-encrypting drives (SED/OPAL), and enterprise encryption require additional steps and, in some cases, customer-provided keys.
- Media condition
- Physical damage, fire, water, or prior repair attempts increase complexity and required parts.
- Turnaround tier
- Standard, priority, and Emergency service determine lab priority and after-hours engineering time.
- Data volume returned
- Return media (new drive, encrypted USB, secure download) is priced separately based on the amount of data recovered.
Research & Development (R&D) cases
If there is no existing recovery solution for your device, we may be able to develop one. R&D is a custom solution designed around your specific device and failure, quoted case by case and billed separately from standard recovery pricing.
- When no known method exists
- Some media, controllers, encryption schemes, and failure modes have no established recovery process. Rather than close the case, our engineers can research whether a viable path can be created.
- A solution built for your device
- R&D work is engineered specifically for your device, controller, firmware, or failure mode — not an off-the-shelf process. It can involve custom tooling, firmware or protocol work, and chip-level research.
- Optional, quoted, and approved first
- Because the work is built for one specific case, scope and cost are determined per case. R&D is opt-in, quoted in writing, and never starts until you approve it.
- Billed separately from recovery
- An R&D fee covers engineering time and is separate from standard recovery pricing. Outcomes cannot be guaranteed, and approved R&D engineering time may be billable even if recovery ultimately isn't possible.
How our process works
- Step 1Submit your case
Tell us about the device and failure symptoms — takes about 60 seconds.
- Step 2Comprehensive evaluation
Our engineers diagnose the failure in a controlled lab environment and issue a firm quote.
- Step 3Approve the quote
You review the price, scope, and turnaround. No work starts until you approve.
- Step 4Recovery & secure return
Data is returned on encrypted media or via secure download, with a file listing you can verify.
Pricing FAQ
Pricing disclaimers
- All prices are shown in USD and are starting points for the tier — your final quote is confirmed after our comprehensive evaluation.
- Onsite - Client Site recovery is quote-only and available to public institutions, healthcare, financial, enterprise and government clients only. Travel, scheduling and scope are quoted and confirmed before any work begins.
- Recovery pricing depends on the failure type, media condition, and any parts required. No work is performed until you approve a written quote.
- Remote Recovery is quoted case by case after evaluation. It is only possible when the media is electronically accessible (no physical damage) and a stable remote connection is available.
- Return-media, shipping, and any special handling (encryption, forensics, chain-of-custody) are priced separately.
- Turnaround times shown are average estimates. Actual duration varies case by case depending on media type, damage severity, and data volume.
- Weekend recovery and Emergency 24/7 service carry an additional $1,000–$5,000 weekend / after-hours surcharge on top of the recovery price. The surcharge is quoted and confirmed before any work begins.
- If no known recovery method exists for your device, we may be able to develop a custom solution engineered for your specific device and failure. This research and development (R&D) work is optional, quoted in writing per case, and billed separately from standard recovery pricing. Approved R&D engineering time may be billable even if recovery is ultimately not possible.
Ready for your quote?
Start your case in about 60 seconds. Our engineers will evaluate your device and send a firm written quote — no obligation.