When a customer in Jacksonville, Florida, accidentally dropped their 8TB Western Digital external hard drive, panic quickly set in. The hard drive stopped working right after it hit the floor, and all of their important files became completely inaccessible. In need of urgent help, they turned to WeRecoverData—the leading data recovery company.
Our data recovery experts got to work right away. After examining the hard drive, they found that the fall had likely caused internal mechanical damage. This is a common problem when a hard drive is dropped, even from a short distance. Inside the hard drive are small moving parts like the read/write head and spinning platters. If any of these are damaged or knocked out of alignment, the hard drive may stop working, and the data can seem lost forever.
To avoid causing more harm, the team carefully moved the damaged hard drive into a certified cleanroom. This special environment allows experts to open and work on the hard drive without letting in any dust or particles that could make things worse. Inside the cleanroom, they replaced the broken parts with new ones and used advanced data recovery tools to access the files.
Thanks to their skill and experience, the team was able to recover all of the customer’s data. The customer was incredibly relieved and grateful to have their files back. This case proves that even when a hard drive is damaged from a fall and stops working, data recovery is still possible with the right help.
At WeRecoverData, we bring lost files back to life—no matter how tough the case.
