Data Recovery of Files from a Dropped External Hard Drive in Round Rock Texas

Data recovery was urgently needed when a customer in Round Rock, Texas, accidentally dropped their 1TB Western Digital WD10JMVW-11AJGS3 external hard drive. After the fall, the drive stopped working completely, leaving their important documents, spreadsheets, scanned files, videos, and photos trapped inside and out of reach. They quickly realized this wasn’t a job for recovery software—this was a physical problem that needed expert hands.

Instead of taking the risk of making things worse, the customer reached out to WeRecoverData—the leading data recovery company—for help.

Once the hard drive arrived at our lab, our team began by examining it in a certified cleanroom environment. It was clear the drop had caused internal mechanical damage, likely to the read/write heads or even the delicate platters inside the drive. These kinds of failures require careful handling and precise repairs to prevent further damage during recovery.

Our skilled engineers located compatible donor parts and used them to replace the damaged components inside the hard drive. With the drive stabilized, we began the delicate process of data extraction using advanced data recovery tools designed specifically for physically damaged drives.

The recovery process was a success. We were able to retrieve all of the customer’s files and verify their integrity before safely returning them. From cherished photos to essential business documents, everything was restored.

When the customer received their data, they were overwhelmed with relief and gratitude. What once felt like a total loss had turned into a full recovery.

At WeRecoverData, we specialize in data recovery for external hard drives, SSDs, and all types of storage devices—especially those that have suffered physical damage. From accidental drops to hardware malfunctions, our experts are ready to recover what matters most. When disaster strikes, WeRecoverData is here to help.