A customer from Regina, Saskatchewan, faced a stressful situation when their 5TB Western Digital external hard drive (WDBPKJ0050BBK-0A) fell to the floor and stopped working. After the fall, the hard drive started making a clicking or grinding sound, a common sign of internal mechanical failure. Fearing that their documents, spreadsheets, scanned files, videos, and pictures were lost, they turned to WeRecoverData, the leading data recovery company, for help.
Our data recovery experts quickly identified the problem. A clicking sound in a hard drive usually means that the read/write head is damaged or misaligned, preventing the drive from accessing data. If left running in this condition, further attempts to use the hard drive could cause more damage to the platters, making recovery more difficult.
To prevent further data loss, we carefully transferred the drive into our certified cleanroom environment, where we safely disassembled it and replaced the damaged components. Once stabilized, we used advanced data recovery techniques to retrieve the lost files.
After a thorough recovery process, we successfully retrieved all of the customer’s important data. They were relieved to have their files restored, proving once again that even when an external hard drive starts clicking after a fall, professional data recovery services can still bring lost files back to life.
