Time is of the essence.
We fully recognize the importance of time for our clients, especially when it involves business downtime. As a result, every department within our company, from shipping and receiving to the lab and engineers, to customer service, is aware of the significance of time.
To ensure efficient time management throughout our organization, we have developed a custom database that tracks and monitors time across all phases of the recovery process. When quoting a case, we provide an estimated recovery timeframe; our quotes remain unchanged even if the recovery takes longer than expected (which is a rare occurrence). This approach motivates us to complete the recovery on time or even exceed client expectations by finishing the job ahead of schedule.
For clients with time-sensitive missions, we offer a 24/7 round-the-clock recovery service. This service level includes a dedicated team working non-stop on the case, ensuring a swift resolution.
Our Research and Development (R&D) department has also developed innovative recovery tools with time efficiency in mind. For instance, we created a remote recovery Operating System (OS) image that clients can download and use to create a bootable USB drive. In many cases, this eliminates the need to physically ship or deliver the media to us, as the recovery can be completed remotely. Furthermore, our recovery tools are designed to prioritize critical client files, ensuring that valuable time isn’t wasted recovering unnecessary data.